Refund policy

At Thirty, all sales are final and non-refundable, except where required by applicable law or as stated below.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. Include your order number and, if applicable, photos of the issue. We will review your claim and work with you to provide an appropriate resolution, which may include a replacement, store credit, or refund.

Customers are responsible for providing accurate order and shipping information. We cannot guarantee changes or cancellations after an order has been placed.

We ask that customers contact us directly before initiating a payment dispute. Knowingly submitting a false or fraudulent chargeback may result in appropriate action, to the extent permitted by law.